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A different brand of medicine works just as well

Do you get your medicine at the pharmacy, but from a different brand? Perhaps the pharmacy has replaced your brand of medicine with an unbranded medicine. Or you are given an unbranded medicine from a different manufacturer. This is often because:

  • Your health insurer's terms and conditions have changed.
  • The patent of the brand of your medicine has expired.
  • The brand of your medicine is temporarily unavailable or is going off the market altogether.

But rest assured: another brand of medicine works just as well.

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Important notice on accessibility during the Christmas holidays

During the Christmas holidays (21 December 2024 to 5 January 2025), we will have tight staffing levels. Therefore, we ask for your understanding. Please contact us during this period with urgent or new complaints that cannot wait until after the holidays.

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